Regixo
For organizers

Refund Policy

Last updated: 3/29/2026

1. Introduction

This Refund & Cancellation Policy (“Policy”) explains how refunds and cancellations are handled for ticket purchases made through Regixo (“Platform”).

By purchasing a ticket on Regixo, you agree to this Policy along with the Terms & Conditions.


2. Platform Role

Regixo acts as an intermediary ticketing platform between Users and Event Organizers.

  1. All events are managed by Organizers
  2. Refund rules are primarily defined by the Organizer

Regixo facilitates the refund process but is not responsible for event execution.


3. Refund Eligibility

Refund eligibility depends on:

  1. The refund policy selected by the Organizer
  2. The time of cancellation request
  3. The event start date and time

Users must review the refund policy shown on the event page before booking.


4. Organizer-Based Refund Policies

Each event on Regixo may have its own refund policy selected by the Organizer. This may include:

  1. Non-refundable tickets
  2. Full refund before a specific time (e.g., 24–48 hours)
  3. Partial refunds (e.g., 50%)
  4. Organizer approval-based refunds

Regixo enforces the selected policy automatically.


5. Event Cancellation

If an event is cancelled by the Organizer:

  1. Users will be eligible for a 100% refund of the ticket amount
  2. Convenience fees may or may not be refunded


6. Event Postponement

If an event is postponed:

Users may:

  1. Attend the event on the new date
  2. OR
  3. Request a full refund


7. Non-Refundable Cases

Refunds will NOT be provided in the following cases:

  1. User fails to attend the event
  2. Late arrival or denied entry due to user fault
  3. Ticket has already been used or scanned
  4. Refund request is made after the event has started or ended
  5. Tickets purchased outside the Regixo platform


8. Convenience Fees

  1. Convenience fees charged by Regixo are non-refundable
  2. These are platform service charges and not part of the ticket price


9. Refund Process

To request a refund:

  1. Users must initiate the request via the Platform or support
  2. Requests will be reviewed based on the applicable policy

Approved refunds will be processed to the original payment method.


10. Refund Timeline

  1. Refunds are typically processed within 5–10 business days
  2. Actual credit time depends on the payment provider or bank


11. Third-Party Purchases

Regixo is not responsible for refunds of tickets:

  1. Purchased offline
  2. Bought from resellers
  3. Purchased outside official Regixo payment systems


12. Chargebacks and Disputes

If a user raises a chargeback:

  1. The transaction may be investigated
  2. Refund eligibility will be determined based on this Policy

Regixo reserves the right to take action in case of misuse or fraud.


13. Force Majeure

In case of unforeseen events such as:

  1. Natural disasters
  2. Government restrictions
  3. Emergencies

Refund decisions will be made in coordination with the Organizer.


14. Organizer Responsibility

Organizers are responsible for:

  1. Defining refund policies
  2. Honoring valid refund requests
  3. Managing event-related changes

Regixo may intervene in disputes but is not liable for Organizer actions.


15. Policy Updates

Regixo reserves the right to modify this Policy at any time.

Continued use of the Platform indicates acceptance of the updated Policy.


16. Contact

For refund-related queries: support@regixo.com